• Q. What is iDine®?
• Q. How can I participate?
• Q. How can I move up from one level to the next?
• Q. How much does it cost to join iDine?
• Q. How are the benefits earned?
• Q. How do I enroll?
• Q. What information do I need to provide when I enroll?
• Q. Why do I have to register a credit/debit card with iDine?
• Q. How do I register additional credit/debit cards?
• Q. How quickly will dines be recorded?
• Q. Will iDine always process my dines in the order in which they occur?
• Q. What does it mean that the benefit is "not earned"?
• Q. Why do I need to create a Login ID and Password?
• Q. When I join, am I automatically eligible to earn benefits?
• Q. Do I need to let the restaurant know I'm a member of iDine?
• Q. Do I need to write a review each time I complete a survey in order to build my benefits?
• Q. The Rewards Calendar on the restaurant details pages shows my current rate continuing beyond the end of my anniversary month. Is this correct?
• Q. I dined at a program location that left the program before I received or completed my survey. Will I still be able to build my benefits?
• Q. What are the definitions of these Benefit Status terms displayed on the Benefits History tab of my Account Center: "Complete Your Survey," "Building to a Reward Card," "Reward Card Issued," "Not Earned"?
• Q. In the Account Snapshot, what do the terms "Spend Since Anniversary" and "Benefits Building to a Reward Card" refer to?
• Q. Is iDine.com a secure Web site?
• Q. The "Search" function does not seem to be working. Does the site require a special browser or plugin?
• Q. How do I know if I've opted in to receive emails?
• Q. What type of emails will I be receiving, and how often will they come?
• Q. How do I ensure delivery of iDine emails?
• Q. How do I change my email subscription status?
• Q. Will I still receive emails if I opt out?
• Q. I opted out from receiving promotional emails. Why am I still receiving them?
• Q. What happens to my benefit levels if I opt out of emails?
• Q. I've opted in for emails. Why am I marked as having opted out?
• Q. What happens if my email address becomes undeliverable?
• Q. What happens if I mark or report an iDine email as spam?
• Q. What do I do if I marked an email as spam accidentally?
• Q. How can I choose between receiving HTML or Text-Only emails?
• Q. What if I change my mind about the program I'm on and want to switch?
• Q. How do I use the RN Dining iPhone®, BlackBerry® or Android smartphone app?
• Q. The Account Center shows a Reward Card has been issued to me, but the address on my iDine account is not accurate. Will I still receive my benefits?
• Q. On the Benefits History tab it indicates that a Reward Card was issued to me, however I have not received it in several weeks. How do I check into this and receive my Reward Card?
• Q. I received a Reward Card in the mail from iDine. Why have I received it?
• Q. How do I use my Reward Card?
• Q. Can I reload my Reward Card?
• Q. Can I use my Reward Card multiple times at different retailers?
• Q. Can I use the Reward Card if its value is less than the amount I would need to pay at a retailer?
• Q. Who do I call regarding lost or stolen Reward Cards?
• Q. Who do I call regarding my Reward Card balance, restrictions and expiration questions?
• Q. How long will my Reward Card retain its value?
• Q. Can I build more benefits by using my Reward Card?
• Q. I am no longer a member of the iDine program, but I have benefits building to $20. What options to I have to claim them?
• Q. What are Reward Card usage guidelines at restaurants and other "tip" oriented merchants?
• Q. How do I access a review form for a place I dined?
• Q. What should I write in my review?
• Q. My review is not appearing online. Why?
• Q. What does Rewards Network do with my review?

A. iDine is a program that allows members to earn a percentage back from their dining bills (tax and tip included) at thousands of participating restaurants, bars and clubs. It's easy-to-use and totally discreet, and members can earn benefits coast-to-coast.

A. iDine is a free program that allows its members to earn up to 15% in cash back benefits when they dine at participating restaurants, bars and clubs. The more a member dines on the program within a year of enrolling, the higher the level of earning. Level One allows a member to earn 5% back per dine. Level Two allows for 10% back per dine. Level Three allows for 15% back per dine.

A. Once a member spends his or her first $250 dining on the program, he or she will go from Level One (5%) to Level Two (10%). Then after another $500 is spent on the program, he or she goes from Level Two (10%) to Level Three (15%). All required spend amounts must take place before the end of the anniversary month of the member's enrollment, at which point the membership level is reset at Level One (5%). (For example, if the member joined on March 15, 2011, that member would have until March 31, 2012 to spend his or her way to higher levels and earn cash back benefits at those levels.)

A. Membership is 100% free. There are no enrollment fees or extra charges. To join, simply create an account, register your debit and/or credit cards and dine at program restaurants.

A. After a member dines, he or she must complete a brief online survey. At that point, the percentage of the bill indicated by his or her level of membership is allowed to build. Once the benefit total builds to at least $20, the member earns the benefits, and they will be mailed in the form of an American Express® Reward Card. Reward Cards are mailed on or around the 6th of each month and will include the $20 plus any additional amount earned before the Reward Card is sent.

A. Enroll online by completing our secure enrollment form. This includes registering your credit and debit cards and creating an iDine Login ID and Password. If you prefer, you can also enroll over the phone by contacting iDine Member Services. Only when you log in with your iDine Login ID and Password will you be able to see the percentage available to you at participating locations.

A. When you enroll by phone or online, you need to provide your name, address, email address, phone number and a credit or debit card number. To complete enrollment online, you must set up your account, which includes creating an iDine Login ID and Password. In order to be eligible to earn benefits you will need to opt in to receive occasional marketing emails from iDine. Opting out will result in the inability to earn benefits on the program.

A. Our processing technology tracks the use of your registered credit and debit cards when you use them at participating restaurants, bars and clubs. In short, your card is how we keep track of your dining activity so that you can build your benefits. Please note that iDine will not charge your credit card without your permission. You may review our Privacy Policy here.

A. You can add or change credit and debit cards, and update any of your other personal membership information, by visiting your "My Account Center" page located on the Web site or by calling Member Services. You can register up to 5 credit/debit cards in total.

A. You should receive an email confirming your dine and associated benefit total within a few days of your paying your bill. However, the 30-day window for completing your online survey begins from the date of the dine, not from the date of your receipt of the confirmation email.

A. Different restaurants, bars and clubs may process dining activity that occurs at their location at different speeds, so if you visit multiple participating locations within a short period of time, iDine may receive records of them in a different order from the chronological order in which you dined. For example, you may dine for lunch and dinner on the same day. If the restaurant where you had dinner processes its tickets more quickly, we may receive a record of your dinner dine before your lunch dine.

A. In order to earn benefits, you must dine on the program during a time when the establishment is offering benefits, complete your post-dine survey within 30 days of the dine and build enough benefits to reach at least $20. If the 30-day survey window to complete a survey expires, that benefit can no longer be earned and will be categorized on your Account Center as "Not Earned." Built benefits will also expire if you do not dine on the program for a year or more. Any built benefits in such a case will also be categorized as "Not Earned."

A. Creating an iDine Login ID and Password allows you to log in to our Web site. You must be logged in to see details about when benefits are available and the benefit % you are eligible to earn at all participating dining spots. When you log in, you can also access your personalized and secure "My Account Center" to do the following:

• Create and access a list of personal favorite restaurants, bars and clubs

A. Yes. Completing the easy online enrollment form (and opting in to receive our occasional marketing emails) will entitle you to build benefits in iDine's program.

• No one knows you're using the iDine program

A. No, you are only required to complete the rating questions for each survey in order to build your benefits. Reviews and personal comments are optional, but they're useful to your fellow members as well as to program restaurants, bars and clubs, so they're highly encouraged.

A. The benefits percentage displayed by the Rewards Calendar is always accurate as of the day you view the Web site and in most cases for future dates, except if the future dates are beyond the end of your anniversary month. In those cases your new percentage MAY not be CORRECTLY displayed, therefore please check with Member Services if you are looking at future dates on the Web that are beyond the end of your anniversary month.

A. Yes. If the location was enrolled in the program at the time of your dine, you will receive a survey regardless of the location's continued participation. Completing the survey will build your benefits as normal, and your positive review may encourage the location to rejoin.

A. Complete Your Survey. You have dined at a program restaurant, bar or club. Now complete your online survey within 30 days. You'll let other iDiners know what you thought and complete the next step toward earning your benefits.

Building to a Reward Card. Once your benefits add up to at least $20, we'll send you an American Express® Reward Card for the full amount. NOTE: If you have already reached $20 since your last Reward Card was issued, these benefits will be in the next round of Reward Cards, which we mail once a month.

Reward Card Issued. You've reached at least $20, and your Reward Card has been mailed to the street address we have on file for you. The Reward Card will arrive a week or two from the date listed.

Not Earned. These benefits can no longer be earned, either because you have not completed a survey within 30 days of dining or because you have not visited a program location on the iDine program for a year or more.

A. Spend Since Anniversary. The total amount you've spent dining at program places since your last anniversary. Your ability to move from one level of benefits to the next is based on the amount you spend on the program over the course of a year from your joining. For details, see the Membership Chart.

Benefits Building to a Reward Card. The total amount you have building to a Reward Card during your membership year.

A. Yes. When you register your credit card or access your account information, you are accessing our secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Additionally, all of the customer data we collect is protected against unauthorized access.

A. iDine uses JavaScript software to quickly display search results. JavaScript is designed to work with most current browsers. You may have configured your browser, anti-popup or anti-virus software to block JavaScript. Consult the help section of your browser for instructions on how to enable JavaScript.

A. Login to your Profile and Subscription Center and check to see that the checkbox in the lower left hand corner of the Email Subscription section is unchecked. If it is not, validate your email address, uncheck the box and click Update.

A. Approximately once a week, you will receive promotional emails from iDine that confirm your status in the program, inform you of member favorite restaurants, notify you of restaurants that have entered or left the program and introduce you to special dining bonuses. You may also receive administrative emails, such as benefit confirmations. Note that you must be opted in for marketing emails in order to receive benefits.

A. Make sure you've provided a working, deliverable email address in your Profile and Subscription Center and verify that the checkbox in the Email Subscription section is unchecked. Also, to ensure delivery of our messages to your inbox, you can add our address [info@idine.com] to your Address Book or Safe Senders List. Finally, make sure your inbox isn't full, and that it's capable of receiving new messages.

A. You can opt in and opt out of promotional email communication by visiting your Profile and Subscription Center. In the Email Subscription section, you can click on the checkbox to opt out of promotional emails, or unclick it to opt in. After making your choice, simply click on the "Update" button. You will then receive a confirmation email from us that will let you know that your account information has been updated. Please note that you can quickly get to your Profile and Subscription Center by clicking on the "unsubscribe" or "modify your email profile" link at the bottom of our emails. Keep in mind that opting out of emails will make you ineligible to build or earn benefits.

A. If you opt out of promotional emails, iDine may still send you emails that are administrative in nature. In addition, we may send you service-related announcements about updates to our Privacy Policy or Terms and Conditions, changes to our Program, and other administrative information we feel Members should know.

A. Please note that our systems require time to update, so it may take up to 10 days before your account fully reflects your preference.

A. You will not be eligible to build or earn benefits while you are opted out of emails.

A. Your email address may have become undeliverable, or you may have marked an email sent by iDine as "spam."

A. If after multiple attempts over many days we are unable to deliver emails to you, we will mark your email address as undeliverable. At that point, you will need to provide us with a new, valid email address if you want to receive emails and once again build and earn benefits.

A. If your mark an iDine email as spam, we will no longer send any emails to your email address, and you will lose your ability to build and earn benefits.

A. Once you have marked an iDine email as spam, the only way to change your email status is to provide us with a new email address and opt in to receive email communications at that new email address.

A. To choose between HTML and Text-Only emails, simply go to your Profile and Subscription Center and modify your email format preference.

A. You can easily switch to any other Rewards Network program by calling Member Services at 877.491.3463.

A. Visit the RN Mobile Dining page to find out about the instructions, technical requirements and features of taking your iDine membership wherever you go.

A. If the Reward Card we mail you is returned to us, it will be voided and destroyed. Those benefits will be added back to your account and will be combined with any subsequent benefits the next time Reward Cards are issued. Be sure to update your mailing address before then!

A. If a Reward Card is due to you, however it has not been received in several weeks, please call Member Services at 877.491.3463. Member Services can use reasonable efforts to void the missing Reward Card. If the Reward Card is voided, the benefits from that Reward Card will be added back to your account and will be combined with any subsequent benefits the next time Reward Card are issued. If the missing Reward Card is received after it was confirmed missing, please destroy the voided Reward Card or return to iDine.

A. You received a Reward Card in the mail because your benefits have built up to at least $20. You've earned those benefits, and the Reward Card covers the total you had earned by the time the Reward Card was sent. Congratulations!

A. Use it to make purchases virtually anywhere American Express Cards are accepted.

A. No, the Reward Card you receive when you earn iDine benefits cannot be reloaded.

A. Yes. As long as your card has value remaining on it, you can use it at multiple retailers. However, it is recommended that you know how much value is left on your card in case the retailer requests the balance in order to complete the transaction. To check your balance, visit www.americanexpress.com/reward or call 800–297–7327 and provide the number on your Reward Card.

A. Yes. However, it is recommended that you know how much value is left on your card in case the retailer requests the balance in order to complete the transaction. To check your balance, visit www.americanexpress.com/reward or call 800–297–7327 and provide the number on your Reward Card.

A. Please call iDine Member Services at 877–491–3463.

A. Please call American Express Member Services at 800–297–7327 and provide the number on your Reward Card or visit www.americanexpress.com/reward.

A. A $2.00 monthly service fee applies to all Reward Cards but is waived for the initial six months after receipt by cardholder. Members residing in New York or New Hampshire will receive an American Express Gift Card, which does not have an associated card expiration or monthly service fee.

A. Definitely! Just register your Reward Card in your Account Center the same way you would register a credit or debit card. You'll build benefits when you use it at program locations.

A. If you terminate your membership, any benefits yet to be earned are forfeited and no longer available to you.

A. When a restaurant or other "tip" oriented Merchant (e.g., spas, hair salons, etc.) requests approval from us to complete your transaction, the Merchant will often add a fixed percentage (approximately 20%) to the amount reflected on the bill presented to you prior to payment. This additional amount is meant to cover the tip that they expect you will add to the bill. As a result of this increased authorization request, if you have insufficient Available Funds on your Gift Card to cover the amount that the Merchant requested us to approve, your Gift Card may be declined. If you have more than sufficient Available Funds on your Gift Card to cover the amount that the Merchant requested us to approve, it may result in a "hold" on your Available Funds for the additional amount if you do not add the amount they expect. Once the Merchant sends us the final transaction amount you designate, we will remove the "hold" on your Available Funds for any additional amount exceeding the final transaction amount. This may take 3 to 7 days and during this period you will not be able to use any Available Funds in a "hold" position. As an illustration, if your meal, not including a tip, totaled $50 but the restaurant seeks approval from us for $60 (e.g., includes a $10 tip in the authorization request) and you choose to pay only the $50 for the meal with your Gift Card, leaving the tip in cash, then the additional $10 would be placed on "hold" until we receive a submission from the restaurant reflecting a final transaction amount of $50 on your Gift Card. TO AVOID A DECLINE OF, OR A HOLD ON, YOUR GIFT CARD, YOU CAN ASK THE MERCHANT TO AUTHORIZE A SPECIFIC DOLLAR AMOUNT. WE DO NOT GUARANTEE THAT THE MERCHANT WILL FULFILL THIS REQUEST.

A. A few days after you dine at a participating restaurant, you'll receive an email with a link to the review for that dine. Alternatively, review submission forms can be accessed via your Account Center.

A. Just tell us what you thought of your experience. Think about what information is important to you when you read a review, and use the ratings categories from the survey component as guides. Write about the food, service, cleanliness and value. Report what happened, how you felt about it and why you felt that way. Whether complimentary or critical, feel free to have fun and be colorful–but you must also be honest, factual and accurate. For more information, read through the Content Guidelines for Dining Reviews.

A. It's possible your review didn't meet the standards of our Content Guidelines for Dining Reviews.

A. After filling out your review, you will have the option to share your review with other members, share your review on Facebook or limit access to only the restaurant itself. If you opt to share your review with other members, it will be posted online on and appear on that restaurant's Ratings & Reviews pages. Unless you self-identify within the body of the review, only your initials and city/state will be displayed. Restaurant owners will have an opportunity to respond to your review by using Rewards Network as an intermediary, but in accordance with our Privacy Policy we will never share your email address.