• Q. What is iDine®?
• Q. How can I participate?
• Q. How does the RARE (5%) program work?
• Q. How does the MEDIUM (10%) program work?
• Q. How does the WELL DONE (20%) program work?
• Q. How do I enroll?
• Q. What information do I need to provide when I enroll?
• Q. Why do I have to register a credit/debit card with iDine?
• Q. How do I register additional credit/debit cards?
• Q. How quickly will dines be recorded?
• Q. Will iDine always process my dines in the order in which they occur?
• Q. What is a "partially paid benefit"?
• Q. What does it mean that the benefit is "not earned"?
• Q. Why do I need to create a Login ID and Password?
• Q. When I join, am I automatically eligible to earn benefits?
• Q. Do I need to let the restaurant know I'm a member of iDine?
• Q. Is iDine.com a secure Web site?
• Q. The "Search" function does not seem to be working. Does the site require a special browser or plug-in?
• Q. How do I know if I've opted in to receive emails?
• Q. What type of emails will I be receiving, and how often will they come?
• Q. How do I ensure delivery of iDine emails?
• Q. How do I change my email subscription status?
• Q. Will I still receive emails if I opt out?
• Q. I opted out from receiving promotional emails. Why am I still receiving them?
• Q. What happens to my benefit levels if I opt out of emails?
• Q. I've opted in for emails. Why am I marked as having opted out?
• Q. What happens if my email address becomes undeliverable?
• Q. What happens if I mark or report an iDine email as spam?
• Q. What do I do if I marked an email as spam accidentally?
• Q. How can I choose between receiving HTML or Text-Only emails?
• Q. What if I change my mind about the program I'm on and want to switch?
• Q. How do I use the RN Dining iPhone™ or BlackBerry® smartphone app?
• Q. I have earned benefits, but have not received a credit to my credit or debit card account. What is the delay?

A. iDine is a program that allows members to earn cash back from their dining bills (tax and tip included) at thousands of participating restaurants, bars and clubs. It's easy-to-use and totally discreet, and members can earn benefits coast-to-coast.

A.There are three membership programs, RARE (5%), MEDIUM (10%) and WELL DONE (20%). They differ in the membership fee and in the percentage of the bill (the "benefit") the member can receive. Each program also has its own schedule of rewarding benefits to its members.

A. The RARE program is free to join, and its members can earn a 5% benefit for each qualified dine. The benefits are not earned until the member's subsequent qualified dine (within 60 days), and then they are credited to the diner's card. Each qualified dine qualifies you to earn the previous dine's benefits, provided it takes place within 60 days. The RARE member's card is never charged by iDine.

A. The MEDIUM program is a yearly program in which members can earn a 10% benefit for each qualified dine. The fee to join is $40, but there is no up-front charge. Instead, the 10% benefit is split evenly between the member and iDine until the $40 is paid off. Once that is achieved, the member may earn the full 10% back for the rest of the year. Like the RARE program, the MEDIUM program benefits are not earned until the member's subsequent qualified dine (within 60 days). The program lasts one year from the date of joining, at which point the program must be renewed, and the $40 split-benefit fee is reinstated (and the percentage benefit reverts back to 5% for the member and 5% applied to iDine). The MEDIUM member's card is never charged by iDine.

A. The WELL DONE program charges a $100 annual fee up front, and its members earn 20% on each qualified dine, with no subsequent dine requirement. The 20% is credited straight to the member's card after each dine. The program lasts one year from the date of joining, at which point the program must be renewed with the $100 fee.

A.Enroll online by completing our secure enrollment form. The process begins when you choose which program to join (RARE, MEDIUM or WELL DONE). You then create an iDine Login ID and Password. If you prefer, you can also enroll over the phone by contacting iDine Member Services. Only when you log in with your iDine Login ID and Password will you be able to see the benefits specific to the program you choose.

A. When you enroll by phone or online, you need to provide your name, address, email address, phone number and a credit or debit card number. To complete enrollment online, you must set up your account, which includes creating an iDine Login ID and Password. The RARE and MEDIUM programs require its members to opt in for marketing emails in order to receive benefits. The WELL DONE program does not require its members to opt in for marketing emails. However, opting in is recommended in order for you to take full advantage of your membership.

A. Our processing technology tracks the use of your registered credit and debit cards when you use them at participating restaurants, bars and clubs. We can then credit your designated account with the correct benefits. In short, your card is how we keep track of your dining activity, and how we give you your benefits. Please note that iDine will not charge your credit card without your permission. You may review our Privacy Policy here.

A. You can add or change credit and debit cards, and update any of your other personal membership information, by visiting your "My Account Center" page located on the Web site. You can register up to 5 credit/debit cards in total. Members on the WELL DONE program will only be charged their $100 annual fee on the first card they register; subsequent cards will be able to earn benefits but will not be charged additional fees by iDine.

A. You should receive an email confirming your dine and associated benefit total within a few days of your paying your bill. However, the 60-day expiration period to dine a subsequent time (and earn the benefit that is credited to your card) for the RARE and MEDIUM programs begins from the date of the dine, not from the date of your receipt of the confirmation email.

A. Different restaurants, bars and clubs may process their tickets at different speeds, so if you visit multiple participating locations within a short period of time, iDine may receive records of them in a different order from the chronological order in which you dined. For example, you may dine for lunch and dinner on the same day. If the restaurant where you had dinner processes its tickets more quickly, we may receive a record of your dinner dine before your lunch dine. If you are on the RARE or MEDIUM program, this will result in your dinner dine earning your benefits from your lunch dine, instead of vice-versa.

A. On the RARE and MEDIUM programs, when you visit a participating restaurant, bar or club and pay with your registered card, the benefit from this dine is not earned until a subsequent qualified dine (within 60 days), at which point it is credited to your card. Note that the subsequent qualified dine must be equal to or greater than the amount of the benefit that may be earned. Otherwise, you will receive a "partially paid benefit" equal to the amount of the subsequent qualified dine. Example: If you have $10 worth of benefits that may be earned, and your subsequent qualified dine is in the amount of $8, $8 of that $10 will be earned and credited to your card. The balance of $2 will remain pending until another subsequent qualified dine, provided that it occurs within 60 days of the initial dine. If there is no subsequent dine within 60 days, the remaining benefit will not be earned.

A. On the RARE and MEDIUM programs, when you visit a participating restaurant, bar or club and pay with your registered card, the benefit from this dine is not earned until a subsequent qualified dine (within 60 days), at which point it is credited to your card. If you do not have a qualified dine during those 60 days, the benefit is not earned. (On the MEDIUM program, 5% of the initial dine will still count toward the $40 total that will increase your benefits to 10%, but you will not receive the 5% that you were eligible to earn credited to your card.)

A. Creating an iDine Login ID and Password allows you to log in to our Web site. You must be logged in to see details about when you can earn benefits at participating dining spots. When you log in, you can also access your personalized and secure "My Account Center" to do the following:

• Write and view post-dine reviews

A. Yes. Completing the easy online enrollment form will entitle you to benefits in iDine's programs, according to the rules of the program you've joined.

• No one knows you're using the iDine program

A. Yes. When you register your credit card or access your account information, you are accessing our secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Additionally, all of the customer data we collect is protected against unauthorized access.

A. iDine uses JavaScript software to quickly display search results. JavaScript is designed to work with most current browsers. You may have configured your browser, anti-popup or anti-virus software to block JavaScript. Consult the help section of your browser for instructions on how to enable JavaScript.

A. Login to your Profile and Subscription Center and check to see that the checkbox in the lower left hand corner of the Email Subscription section is unchecked. If it is not, validate your email address, uncheck the box and click Update.

A. Approximately once a week, you will receive promotional emails from iDine that confirm your status in the program, inform you of member favorite restaurants, notify you of restaurants that have entered or left the program and introduce you to special dining bonuses. You may also receive administrative emails, such as benefit confirmations. Note that on the RARE and MEDIUM programs, you must be opted in for marketing emails in order to receive benefits.

A. Make sure you've provided a working, deliverable email address in your Profile and Subscription Center and verify that the checkbox in the Email Subscription section is unchecked. Also, to ensure delivery of our messages to your inbox, you can add our address [info@idine.com] to your Address Book or Safe Senders List. Finally, make sure your inbox isn't full, and that it's capable of receiving new messages.

A. You can opt in and opt out of promotional email communication by visiting your Profile and Subscription Center. In the Email Subscription section, you can click on the checkbox to opt out of promotional emails, or unclick it to opt in. After making your choice, simply click on the "Update" button. You will then receive a confirmation email from us that will let you know that your account information has been updated. Please note that you can quickly get to your Profile and Subscription Center by clicking on the "unsubscribe" or "modify your email profile" link at the bottom of our emails. Keep in mind that if you are a member of the RARE or MEDIUM program, opting out of emails will make you ineligible for benefits. If you are a member of the WELL DONE program, you will continue to receive benefits if you opt out, but you may continue to receive administrative emails about your account (e.g., benefit confirmation emails) even after you have opted out.

A. If you opt out of promotional emails, iDine may still send you emails that are administrative in nature. Administrative emails include communications such as confirmations of your dining transactions. In addition, we may send you service-related announcements about updates to our Privacy Policy or Terms and Conditions, changes to our Program, and other administrative information we feel Members should know.

A. Please note that our systems require time to update, so it may take up to 10 days before your account fully reflects your preference.

A. On the RARE and MEDIUM programs, you must be opted in for emails in order to receive benefits. On the WELL DONE program, you will receive your 20% benefits whether or not you have opted in for emails.

A. Your email address may have become undeliverable, or you may have marked an email sent by iDine as "spam."

A. If after multiple attempts over many days we are unable to deliver emails to you, we will mark your email address as undeliverable. At that point, you will need to provide us with a new, valid email address if you want to receive emails and once again receive RARE or MEDIUM program benefits. (Members on the WELL DONE program will continue receiving benefits regardless of deliverable email address.)

A. If your mark an iDine email as spam, we will no longer send any emails to your email address, you will lose RARE or MEDIUM level benefits and you will be ineligible for most dining bonuses.

A. Once you have marked an iDine email as spam, the only way to change your email status is to provide us with a new email address and opt in to receive email communications at that new email address.

A. To choose between HTML and Text-Only emails, simply go to your Profile and Subscription Center and modify your email format preference.

A. You can easily switch from any program level to any other program level by calling Member Services at 877.491.3463.

A. Visit the iPhone or BlackBerry smartphone RN Dining info page to find out about the instructions, technical requirements and features of taking your iDine membership wherever you go.

A. In mid-December we encountered difficulty with the posting of some iDine member benefits to credit and debit card accounts, including benefits that you may have earned recently. Rest assured that we are working diligently on this issue so that we can provide your benefits to you as soon as possible.